All of our substance use programs and most mental health programs are accredited by CARF International, an independent non-profit accreditor of health and human services. We provide services for children and adults by utilizing one seamless system of behavioral healthcare from multiple locations in Southwest Florida.
SalusCare’s Crisis Stabilization Unit (CSU) will reopen on Monday, May 15. The CSU is where some of the area’s most urgent and severe mental health crises are treated. It has been closed since Hurricane Ian due to storm damage.
During Hurricane Ian, SalusCare’s 46-bed (16-bed children and 30-bed adult) CSU was flooded. This caused moisture to rise two feet up the walls. SalusCare’s insurers covering wind and water for the facility denied paying for repairs necessary for reopening.
SalusCare acquired a line of credit after expending emergency reserves to get the unit back into service. This resulted because its insurance companies denied reimbursement for repairs. The cost to repair and reopen the facility was about $1.3 million, with no insurance reimbursement to date. In total, SalusCare is spending close to $4 million to bring all its facilities back to pre-hurricane condition. Total property insurance reimbursement for some of these repairs is $260,000.
“Throughout this process, SalusCare has remained committed to reopening the unit to meet the needs of our community,” said Stacey Cook, CEO of SalusCare. “Obviously, this has had a huge financial impact on our operations. We hope for the support of the community to help us continue to serve those in need.”
While the unit was closed, SalusCare lost more than $5 million in revenue. About 300 patients per month had to find care elsewhere. The closure impacted an estimated 2,400 patients who had to seek treatment at Lee Health emergency department, Park Royal Hospital, the David Lawrence Center and Charlotte Behavioral Health Care.
“Repairing the unit without the expected insurance reimbursement has caused us to have to evaluate financial priorities going forward,” said Michelle Sutherland, SalusCare’s executive administrator and director of outsourced operations. “So far, we’ve been able to do so without cutting programs, but we are restricting purchases to necessity only. We are committed to our patients and will do everything within our ability to make sure that these decisions do not impact patient care or access to services, but to do so, we must pursue funding from the community through grants and donations.”
SalusCare is licensed and funded by the Florida Department of Children and Families through Central Florida Behavioral Health Network. Other funding comes from Lee County Human and Veterans Services, patient fees, some insurance reimbursement, grants, fundraisers, and donations. To donate to support SalusCare’s mental and behavioral health programs, click here.